Refund & Return Policy

At Iron Leo, we want you to be satisfied with your purchase. If you receive an eligible product that you would like to return or exchange, please review the policy below.

1. Return & Exchange Period

You may request a return or exchange within [7 days] of receiving your order.

Return or exchange requests submitted after this period may not be accepted.

2. Return Eligibility

To be eligible for a return or exchange, the product must:

  • Be unused and unworn

  • Be unwashed

  • Be in its original condition

  • Have all original tags and labels attached

  • Be returned in its original packaging, where applicable

  • Not show signs of damage, stains, odors, or alteration

For hygiene and health reasons, certain products may not be eligible for return or exchange once used.

3. Items That Cannot Be Returned

Returns or exchanges may not be accepted for:

  • Worn or washed clothing

  • Products with removed or damaged tags

  • Products with stains, odors, makeup, or other signs of use

  • Customized or personalized products

  • Products damaged after delivery due to improper use or care

  • Items returned outside the eligible return period

  • Any product specifically identified as non-returnable at the time of purchase

4. Size Exchanges

If you ordered the wrong size, you may request an exchange within the eligible return period, subject to:

  • Product eligibility

  • Availability of the requested size

  • Compliance with our return conditions

If the requested size is unavailable, we may offer an alternative solution where applicable.

Customers are responsible for checking our Size Guide before ordering.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • Product details

  • Clear photographs or videos showing the issue

  • Any other information requested by our support team

After reviewing your claim, we will determine the appropriate solution, which may include a replacement, exchange, or refund where applicable.

6. How to Request a Return

To request a return or exchange:

Step 1: Contact us at [Email Address / WhatsApp Number] with your order number.

Step 2: Tell us the reason for the return or exchange.

Step 3: Provide photographs or other information if requested.

Step 4: Wait for confirmation and return instructions from our team.

Please do not send products back without receiving return instructions from us.

7. Return Shipping

Unless the product is defective, damaged, or incorrectly supplied by us, the customer may be responsible for return shipping costs.

If the return is approved because we sent a damaged, defective, or incorrect product, we will provide the appropriate return instructions.

Original shipping charges may be non-refundable unless otherwise required by applicable law or agreed by us.

8. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable refund/payment method.

Refund processing times may vary depending on the payment provider or financial institution.

9. Refund Amount

An approved refund will generally cover the eligible amount paid for the returned product.

Original shipping charges, return shipping costs, customs duties, taxes, or other charges may not be refundable unless otherwise stated or required by applicable law.

10. Rejected Returns

A return may be rejected if the product does not meet our eligibility requirements.

If a returned product is found to be used, washed, damaged, altered, or otherwise ineligible, we may refuse the return or exchange.

11. Sale & Promotional Items

Products purchased during a sale, promotion, clearance event, or special offer may have different return or exchange conditions.

Any special conditions will be communicated on the relevant product page or promotional offer.

12. Hygiene & Product Care

Because our products are designed for gym and fitness use, hygiene is particularly important.

Please try on clothing carefully and avoid wearing, washing, exercising in, or otherwise using the product if you intend to request a return or size exchange.

13. Order Cancellation

If you wish to cancel your order, contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed or dispatched.

14. Changes to This Policy

We reserve the right to update this Refund & Return Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

15. Contact Us

For return, exchange, or refund requests, please contact us:

Iron Leo
Email: [Email Address]
Phone / WhatsApp: [Phone Number]
Address: [Business Address]

Please include your order number whenever contacting us about a return, exchange, or refund.